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Field of competence

Ombuds Brussels handles complaints and disclosure about the Brussels regional or municipal administrations.

In the event of problems with a public administration:

  1. Check the list below to find the public authority in question.
  2. Always contact the public administration to try and resolve the issue before you lodge a complaint with us.
  3. If no solution can be found or the public administration does not get back to you, lodge your complaint with us.

If you have been a witness to an abuse of authority or fraud, go to our "Disclosures" page.

The list is not exhaustive. If you can't find public administration you are looking for, make sure to contact us + link.

If you are experiencing problems with another public administration or a private provider like a courier service, your energy or Internet provider, a bank or an insurance company, there are other ombuds services who will be able to help you.

  • Bruxelles Formation

    Website
    General phone number: 02 371 73 00
    Complaint form

  • Bruxelles International (SPRB)

    Website
    Complaint form
    E-mail address for complaint: plaintes@sprb.brussels
    Phone number for complaint: 02 204 21 11

  • Bruxelles Logement (SPRB)

    Website
    Complaint form
    E-mail address for complaint: plaintes@sprb.brussels
    Phone number for complaint: 02 204 21 11

  • Bruxelles Mobilité (SPRB)

    Website
    General phone number: 0800 94 001
    Complaint form
    E-mail address for complaint: plaintes@sprb.brussels
    Phone number for complaint: 0800 94 001

  • Bruxelles Pouvoirs Locaux (SPRB)

    Website
    Complaint form
    E-mail address for complaint: plaintes@sprb.brussels
    Phone number for complaint: 02 204 21 11