Field of competence
Ombuds Brussels handles complaints and disclosure about the Brussels regional or municipal administrations.
In the event of problems with a public administration:
- Check the list below to find the public authority in question.
- Always contact the public administration to try and resolve the issue before you lodge a complaint with us.
- If no solution can be found or the public administration does not get back to you, lodge your complaint with us.
If you have been a witness to an abuse of authority or fraud, go to our "Disclosures" page.
The list is not exhaustive. If you can't find public administration you are looking for, make sure to contact us + link.
If you are experiencing problems with another public administration or a private provider like a courier service, your energy or Internet provider, a bank or an insurance company, there are other ombuds services who will be able to help you.
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Service public francophone bruxellois (SPFB)
Website
General phone number: 02 800 80 00
Complaint form -
Service public régional de Bruxelles (SPRB)
Website
Complaint form
E-mail address for complaint: plaintes@sprb.brussels
Phone number for complaint: 02 204 21 11 -
SIAMU (les Pompiers de Bruxelles)
Website
General phone number: 02 208 81 11
Complaint form -
Sibelga
Website
General phone number: 02 549 41 00
Complaint form
E-mail address for complaint: plaintes-klachten@sibelga.be
Phone number for complaint: 02 549 43 34Do you have a problem with Vivaqua?
Contact the administration itself, then Brugel if you are not satisfied with the response.
If your problem persists, contact Ombuds Bruxelles.
However, if you wish, as a member of staff, to report abuse or fraud, you can contact us. -
Société d'aménagement urbain (SAU)
Website
General phone number: 02 899 38 00